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Maintenance and Support

We offer maintenance and support agreements for licenses with at value of more than USD 500.

The maintenance agreement covers support and free upgrades for a period of one year. When you buy a license the first year of maintenance is included in the price. Approximately one year after your initial purchase you will get a notice about the next year's maintenance. All maintenance is optional. This means that you are free to choose not to continue the maintenance program.

Support is given to one named person at the end user's company. All support questions will have to go through this one person at the end user. In case this person leaves the company the support role can be assigned to another person without an extra charge.

The maintenance cost is calculated as 20% per year of the initial purchase amount.

All support is given via email to ensure a document trail of any conversation between BioPDF and the customer.

In case you choose to discontinue maintenance and want to join the maintenance program again later, you have to upgrade to the current version before the new maintenance can be started.

Upgrading to the most current version

If you are on an old version without an active maintenance agreement then you can upgrade to the latest version. The upgrade price is calculated as 50% of the current list price of the license type you want to upgrade.

Support

Support is free under the conditions stated under the maintenance section. Paid support for licenses outside the maintenance program is not generally available. Therefore, we strongly suggest that you keep your maintenance active.

Discount on maintenance

Normally, you pay for maintenance one year at a time. However, if you choose to buy 3 years of maintenance then we give a fourth free.

 
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